These Terms and Conditions ("Terms") govern your use of the iSnuüg website and the purchase of any products or services from iSnuüg.
Please read these Terms carefully before placing an order.
By placing an order with iSnuüg, you agree to be bound by these Terms.
1. About Us
iSnuüg ("we", "us", "our") provides boiler installation, subscription-based heating cover, monitoring services and related products to homeowners across the United Kingdom.
If you have any questions, please contact us using the details provided on our website.
2. Eligibility
You must:
- Be at least 18 years old
- Be a homeowner or authorised occupier of the property
- Provide accurate and complete information
We reserve the right to refuse service where eligibility criteria are not met.
3. Our Services
iSnuüg provides:
- Boiler installation
- Subscription-based heating cover
- Annual servicing
- Remote monitoring (where applicable)
- Repair and maintenance services
Full details of your specific package will be outlined in your order confirmation.
4. Quotations and Orders
All quotations:
- Are subject to property assessment
- May require additional works following inspection
- Are valid for the period stated in your quote
Your contract with us begins once:
- You accept the quote, and
- We issue written confirmation of your order.
5. Installation
Installation dates are agreed in advance.
You must:
- Provide safe and clear access
- Ensure utilities are operational
- Disclose any known issues with the property
We may reschedule installation if site conditions are unsafe or materially different from information provided.
6. Subscription Plans
Where you select a monthly subscription:
- Payments are taken via Direct Debit
- Your minimum term will be stated at checkout
- Early termination fees may apply where specified
Your subscription includes the services outlined in your plan documentation.
7. Payments
You agree to:
- Pay all charges on time
- Maintain valid payment details
- Notify us of changes to your bank details
Missed payments may result in:
- Suspension of services
- Recovery action
- Termination of your agreement
8. Cooling-Off Period
If you purchase online or by phone, you have a statutory 14-day cooling-off period.
If you request installation within this period, you agree that:
- Work may begin before the cooling-off period ends
- You may be liable for costs incurred if you cancel
Cancellation must be submitted in writing.
9. Repairs and Maintenance
Repairs are subject to:
- Fair usage
- System suitability
- Manufacturer guidelines
We may decline repairs where:
- Damage is caused by misuse
- The system has been altered by third parties
- The fault falls outside your coverage plan
10. Monitoring Services
Where monitoring is included:
- Monitoring depends on internet connectivity
- We are not responsible for outages beyond our control
- Monitoring alerts do not replace regular servicing
11. Your Responsibilities
You must:
- Maintain access to the boiler
- Protect the system from freezing
- Inform us of property alterations
- Notify us promptly of faults
Failure to comply may affect your coverage.
12. Warranties
Manufacturer warranties apply to installed products.
iSnuüg workmanship is guaranteed for the period specified in your documentation.
This does not affect your statutory rights under the Consumer Rights Act 2015.
13. Limitation of Liability
Nothing in these Terms excludes liability for:
- Death or personal injury caused by negligence
- Fraud or fraudulent misrepresentation
- Any liability which cannot legally be excluded
Subject to the above, our total liability shall not exceed the total amount paid by you in the preceding 12 months.
We are not liable for:
- Indirect or consequential losses
- Loss of profits
- Business interruption
14. Force Majeure
We are not responsible for delays caused by events outside our reasonable control, including:
- Severe weather
- Supply chain disruption
- Government restrictions
- Industrial action
15. Termination
We may terminate your agreement if:
- You fail to make payments
- You breach these Terms
- Access to the property is repeatedly refused
You may terminate in accordance with your plan terms.
16. Data Protection
We process personal data in accordance with our Privacy Policy.
We may share relevant information with:
- Engineers
- Finance providers
- Regulatory authorities where required
17. Complaints
If you are unhappy with our service, please contact us.
We aim to resolve complaints promptly and fairly.
If unresolved, you may have access to alternative dispute resolution services.
18. Changes to These Terms
We may update these Terms from time to time.
The latest version will always be available on our website.
19. Governing Law
These Terms are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Contact
For any questions regarding these Terms, please contact iSnuüg via Support Email.